Leadership Team Course Correcting Their Interactions
Why did the client call us?
Silos and redundant efforts were slowing productivity
Mistrust and gossip among team members
Increase in regrettable turnover
The leader was unsure how to address the team’s concerns
What did we do?
Surveyed team members to clarify the team’s strengths and opportunities
Designed team session to discuss survey findings and facilitated candid dialogue about what was working well and not-so-well on the team
Brought underlying concerns to light in a safe forum
Delivered workshop to develop skills in delivering and receiving constructive feedback
Assessed follow-up three months later via survey
Held quarterly calls to discuss progress on commitments and promote accountability
What were the results?
Successful achievement of annual objectives
More collaboration and less competition among team members
Increased awareness by team members about how their behavior affects others
Productive and focused meetings
Accountability and consistent follow-up to commitments
Stabilized turnover