New Leader Acclimating to Their Team
Why did the client call us?
Leader was new to the team and company
Business needed the leader to get up-to-speed quickly
Team had previously committed to ambitious goals
What did we do?
Interviewed team members about needs and suggestions for the new leader
Debriefed the collective perceptions, questions, and issues identified by the group
Facilitated session for open dialogue, work planning, and problem-solving
Provided opportunity for the team to get to know their manager
Surveyed team members regarding progress on commitments two months later
Debriefed survey results and outlined next steps in continuing team progress
What were the results?
Efficient leader on-boarding
Strong working relationships built on trust
Increased communication and follow-up
Personal and collective accountability for achieving annual goals
Shared expectations and agreements around the team’s internal processes
Team Managing Tremendous Growth Through Acquisition
Why did the client call us?
Business growth was outpacing team capacity
Rumbling on the team about shifting priorities
Uncertainty about roles and responsibilities
What did we do?
Clarified the team’s most important priorities
Led team members through a reflection on their contributions
Collected and debriefed information about the team’s current performance
Fostered discussions about internal processes, strengths, weaknesses, and routines
Defined team members’ expectations of each other
Identified the structure and processes needed for collective success
Scheduled regular check-ins to measure progress and calibrate
What were the results?
Strengthened capacity to keep up with business growth
Clear roles, responsibilities, and processes
Better alignment around priorities
Raised awareness of habits that do (and don’t) help the team
Team members motivated each other to work through challenges and address root causes
Fewer bottle-necks in decision-making
Higher level of employee engagement
Leadership Team Course Correcting Their Interactions
Why did the client call us?
Silos and redundant efforts were slowing productivity
Mistrust and gossip among team members
Increase in regrettable turnover
The leader was unsure how to address the team’s concerns
What did we do?
Surveyed team members to clarify the team’s strengths and opportunities
Designed team session to discuss survey findings and facilitated candid dialogue about what was working well and not-so-well on the team
Brought underlying concerns to light in a safe forum
Delivered workshop to develop skills in delivering and receiving constructive feedback
Assessed follow-up three months later via survey
Held quarterly calls to discuss progress on commitments and promote accountability
What were the results?
Successful achievement of annual objectives
More collaboration and less competition among team members
Increased awareness by team members about how their behavior affects others
Productive and focused meetings
Accountability and consistent follow-up to commitments
Stabilized turnover